Our Policies

Our success is a direct result of our ability to skillfully pair our ethical corporate business policies with the real high-tech service. We help our clients efficiently establish rentals and production, and at a great cost! 

We have an all-encompassing set of several policies in place to guide us in our production rentals work. These rules complement our strong corporate values, and also support our belief in working our hardest to accommodate our clients. We are committed to protecting the privacy of both individuals and companies that require our services. We do not collect personally identifiable information when you visit our site like other party planner companies might. We automatically receive but do not record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. Rest assured that we would not distribute or sell your personally identifiable information to anyone. Our communication strategy is always transparent and easy to comprehend for everyone involved in our meeting planning technology, because open communication is key in establishing a trusting business relationship. We hope to bring each client event AV production that best suits the needs of their event. Our account specialists work day and night on event design ideas, and are always finding creative ways to use presentation technology to fulfill any performance requirements our clients have requested. Our audiovisual consultants can enhance your initial presentation plan or be used to create a new audio visual product, and are able to custom design and install every AV project specifically for each NYC event space.  You can always count on us to deliver the best technical team, affordable installation, and unparalleled event production support. We optimistically look forward to working with you and being your corporate AV service provider! Contact AV NYC today to discuss your organization’s event service needs, or for a custom project quote.

Here are a few quick policies and guidelines that we use, as well as a copy of our rental agreement used whenever you rent equipment from AV Rentals NYC. If you require additional information or have any questions about our policies, feel free to contact us.

Privacy Policy.

Your privacy is very important to us at AV Rentals NYC, so we have established a Privacy Policy that regulates the use of your business or your personal information. Take a minute to familiarize yourself with our policies and procedures, and please let us know if you have any questions. 

Click here to request our Privacy Policy Statement

Financial Policy.

Thank you for considering us as your potential audiovisual provider. We are committed to providing you with the best possible event service within your budget. Your clear understanding of our financial policy is important to our professional relationship. We make every effort to keep our rental, delivery, and labor charges reasonable, while at the same time covering the cost of the services we provide. In order to keep our services costs to a minimum, we have applied some discounts and gift card offers. Standard payment terms and condition are determined in our business agreement. Payment can be made with Cash, Personal Check, Money Order, Visa, MasterCard, American Express or Discover. 

Click here to receive our Credit Card Authorization Form

International Users.

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. AV Rentals NYC abides by the “safe harbor” frameworks set forth by the Department of Commerce of U.S. Government regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. 

Learn more about the U.S. Department of Commerce Safe Harbor Program

Rental Policy.

Rental charges are based on a time out, not a time used basis. Each rental item has a daily, weekly, and monthly rate. A day is one twenty-four hour period, a week is seven days and a month is four weeks or 28 days. Some metered items are allowed 10 hours usage in a 24-hour period, 48 hours usage in a week, and 190 hours usage in a four-week period. Standard quoted rental charges are based on short term need − a day, a week, or perhaps a month or two. If your needs are long term, through advanced negotiation and with a guaranteed term rental, we will submit special offers.

Click here to request our full Rental Policy

Pre-agreement Policy.

In order to avoid any situation where there is a high possibility of cancellation or time lost with respect to the duties and obligation of our sales representatives, and to provide a clear understanding of what must be avoided for the successful result and client satisfaction, AV Rentals NYC adopts some rules and regulations in a special guarantee letter. No client signature needed up front. Be sure you are contracted with the company where every sales agent will work quickly and professionally with your any initial budget to accommodate your event’s technical needs.

Click here to request a sample of our Guarantee Letter

Agreement Policy.

We highly recommend using our standardized rental agreement in conjunction with your payment request. This confirms that both you and AV Rentals NYC are clear on the rental and payment terms for other services such as labor, technical assistance and delivery costs. When you placing your rental order with us, we offer three following options to change our rental agreement such as; proposal of you own rental agreement, customization of our standard rental agreement with payments terms, and adding specific paragraphs which were not included in our standard rental agreement.

Click here to request a sample of our standard business Agreement

Our policies are established in order to provide the best possible audiovisual service and audiovisual equipment to assist you in getting your NYC event done in a proper and efficient manner. Before you make the commitment to rent a TV, monitor, sound system, projector, screen, stage or lighting equipment, we recommend you familiarize yourself with our rental policies. This will greatly improve your chance for completing your audiovisual project or lighting installation successfully. We are very knowledgeable about the use our AV gear (especially matrix switchers, hi resolution splitters, digital mixers, equalizers, lighting control boards) and practical operation of our videowalls, projection systems, pro audio and videoconference systems and other professional AV equipment. We are always happy to make the best recommendations for you to help you complete you job with the best possible outcome. We also can make financial arrangements to best suit your budget needs. Our company has dozens of clients who have very specific scheduling or installation needs, and we serve them in the best way we can to fit their schedules or event requirements. 

Interested in one of our services for your next event? Drop us a line and we will get back to you within the hour. Please be sure to include the best way we can reach you.